NAGC webinar: What internal communicators can learn from the contact center world
E-mailing Customers and Colleagues: What Internal Communicators Can Learn from the Contact Center World
Wed Oct 18 Webinar (1-2pm, ET) from the National Association of Government Communicators
With Leslie O’Flahaven of e-Write
So much e-mail, so little time. You need to get critical agency information into the hands of your colleagues, but their inboxes are inundated. When your messages arrive, they’re rarely opened, let alone read.
What if you took a different approach to your writing? Could you craft messages that will be opened, read, and (hallelujah!) responded to? Yes! By using lessons learned from contact centers, where customer service representatives deal with questions and complaints by using effective subject lines, empathy, integrated online resources, and templates that don’t sound like form letters.
Leslie O’Flahaven will walk us through the steps in NAGC’s October 18 edition of Webinar Wednesday.
Can’t wait ’til then? Check out her online training on lynda.com.